Support & FAQ

Yes. We decode the factory CANBUS protocol, so the original buttons, dials and steering-wheel controls operate the add-on features natively — just like the factory system.

Yes. CarPlay connects wirelessly over 5 GHz and Android Auto connects wirelessly, so there's no cable on the dash.

No. The interface works as an add-on. Your original screen, audio path, amplifiers and factory cameras are retained, and you can switch back to the factory system at any time.

Yes. The kits support a reverse and/or front camera input, so you can add a camera even if the car didn't have one from factory.

Check the compatibility list by brand, model and factory system. Compatibility can vary by model year and factory option, so if you're unsure, send us your vehicle details or VIN and we'll confirm.

Every Autoconnekt interface carries a 3-year warranty against manufacturing defects, counted from the delivery date. If a unit fails inside the warranty period, email us for an RMA number and send it back to our Shenzhen service centre — we repair it and ship it back to you. You cover the shipping to us; we cover the return shipping back to you. The warranty covers the interface unit itself; accidental damage, water damage and unauthorised modification are not covered. Claims are handled directly by our team, so you never have to chase the factory through a middleman.

Yes. We support installers, distributors and online sellers with sample orders and small batches. Contact us for pricing and lead time.

Yes. We release firmware updates to keep compatibility with new phone OS versions. Updates and installation instructions are provided to registered customers.